{"id":224,"date":"2026-01-02T11:43:00","date_gmt":"2026-01-02T11:43:00","guid":{"rendered":"https:\/\/aeolus-corporatetravel.com\/orchprod\/?page_id=224"},"modified":"2026-01-12T09:02:43","modified_gmt":"2026-01-12T09:02:43","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/aeolus-corporatetravel.com\/orchprod\/index.php\/terms-of-use\/","title":{"rendered":"Terms of use"},"content":{"rendered":"\t\t
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TERMS AND\nCONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Last Updated on August 22nd, 2023<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Definitions<\/span><\/h3>

Orchestrator\u2019s website, application, and services that link to this agreement (referred to collectively as “Orchestrator”, \u201cServices\u201d, \u201cSystem\u201d, \u201cWe\u201d, \u201cOur\u201d or \u201cUs\u201d), which are provided to the customer (referred to as the “Customer”, \u201cClient\u201d, \u201cUsers\u201d, \u201cYou\u201d, or \u201cYour\u201d) by Orchestrator.\u200b<\/span><\/span><\/p>

Orchestrator has authorized service providers to assist us in delivering the services to our customers (hereinafter, referred to as \u201cPartner(s)\u201d, \u201cThird-party\/ies\u201d)<\/p>

Introduction<\/span><\/span><\/h3>

The following Terms and Conditions, alongside our\u00a0Co<\/span>okies Policy<\/span><\/a>\u00a0and\u00a0Privacy Policy<\/a>,<\/span>\u00a0govern the use of our services collectively. These terms and conditions outline the rules and regulations for the use of Orchestrator’s\u00a0<\/span>services located at\u00a0<\/span>e-orchestrator.com<\/a>.<\/span>\u00a0By accessing our s<\/span>ervices, we understand that you accept these terms and conditions. Do not continue to use Orchestrator if you do not agree to take all of the terms and conditions stated on this page. In case a signed contract, in whole or in part, contradicts with these terms and conditions, the terms of a prevailing contract take<\/span>\u00a0priority.<\/span><\/p>

We employ the use of cookies. By accessing Orchestrator, you agreed to use cookies in Agreement with Orchestrator’s\u00a0Cookies Policy<\/a><\/span>.\u00a0<\/span>We use cookies to provide a tailored customer experience based on our customers\u2019 preferences and tendencies, hence, facilitating the delivery of informative content and customized functionality. Our partners may also use cookies. Please refer to our\u00a0Cookies Policy<\/a><\/span>\u00a0<\/span>for more information.<\/p>

Our\u00a0Privacy Policy<\/a><\/span>\u00a0<\/span>ensures the proper handling of the customer\u2019s personal information, whether attained by the customer or otherwise according to data protection and processing agreements stipulated in our\u00a0Privacy Policy<\/span><\/span><\/a>\u00a0and the executed non-disclosure agreement. It is important to note that by accepting these terms and conditions, Orchestrator acts as the data \u201cprocessor\u201d regarding the customer\u2019s personal data for the purposes of delivering our services, while the customer acts<\/span>\u00a0as the data \u201ccontroller\u201d of users\u2019 personal data who retain Orchestrator\u2019s services. Both parties must undertake their responsibilities and obligations under the GDPR and UAE Personal Data Protection Law to maintain compliance.<\/p>

License of Use<\/span><\/span><\/h3>

Unless otherwise stated, Orchestrator owns the intellectual property rights for all materials and content on all Orchestrator\u2019s services, website, or communication material. All intellectual property rights are reserved. Your access and use of our services are subject to the restrictions set out in these terms and conditions.<\/p>

The customer data uploaded to Orchestrator is the sole property of the customer. Orchestrator acts as the data \u201cprocessor\u201d regarding\u00a0the\u00a0<\/span>customer\u2019s data administration on the application, while the customer acts as the \u201ccontroller\u201d and \u201cowner\u201d of the data being administrated by Orchestrator.<\/p>

To the extent permitted by applicable laws, Orchestrator shall not be held accountable for the customer data or for any liability, damages, or expenses caused and\/or suffered as a result of any use of the customer data on Orchestrator\u2019s services. The customer must ensure their possession of full ownership over all data and material uploaded to Orchestrator and affirm that none of the data may trigger any third-party infringements.<\/p>

Orchestrator reserves the right to utilize anonymized statistical data for statistical or research purposes to enhance the performance of the system. Such anonymized statistical data include, for instance, the number of users, the usage load, and the\u00a0 activities\/sessions conducted inside the system\u2019s domains. The customer consents Orchestrator to include the customer’s logo\/name\/brand solely for the purpose of identifying the customer as a client in marketing, sales, financials, and public relations materials, as well as other forms of communication.<\/p>

System Usage Limitations<\/span><\/span><\/h3>

The customer access and use of the system and all its contents are limited by an active subscription mentioned in \u201cSubscription and Termination\u201d and \u201cLicense of Use\u201d. This subscription allows only customer\u2019s personnel to use the system services in compliance with the terms and conditions set out in this document. In case the customer wants to include partners\/third parties\/affiliates who may need to use the system services, the customer must include those partners\/third parties in the initial Agreement or in an amendment to a current Agreement. Upon the expiration of the active subscription period, the customer\u2019s access and its partners\/third parties to the system and all its content will be denied.<\/p>

The granted access rights provided to the customer set out in this document are strictly non-exclusive and non-transferable. You must not republish, sell, rent, lease, sub-license, reproduce, duplicate, copy, lease, transfer, or redistribute any materials\/content\/right to use of Orchestrator\u2019s services whether in whole or in part. It is also strictly prohibited to engage in reverse engineering, decompilation, or disassembly of the system, or attempt to do so, and work around any technical limitations or system documentation restrictions.<\/p>

Customer Data Backup<\/span><\/span><\/h3>

Orchestrator will not modify, delete, or copy those data in respect of our data\u00a0Privacy Policy<\/a><\/span><\/span>\u00a0and the Terms and Conditions set out in this document. However, Orchestrator provides an extra layer of convenience for its customers and creates backup of the customer\u2019s data uploaded to Orchestrator. These backups are stored with appropriate care and in accordance with the current organizational and technical security measures implemented by Orchestrator.<\/p>

Orchestrator will retain the backup copy for a duration of three (3) months from the subscription expiration date. Once this period elapses, the data will either be deleted or anonymized. If customers wish to obtain their backup copies, they must send an email to Orchestrator\u2019s support team within the retention period. The support team shall coordinate and align with the customer about the required steps in order to retain the needed copies in a readable format.<\/p>

Orchestrator is obligated to delete all customer’s data no later than three (3) months after the expiration of the subscription. However, Orchestrator reserves the right to utilize anonymized statistical data for statistical or research purposes with the aim of enhancing the performance of the system, such as the number of users and the usage load and activities in the system.\u200b<\/span><\/p>

Service Level Agreement<\/span><\/span><\/h3>

Orchestrator strives to maintain its services and keep them running and available at all times. All efforts are exerted to promptly address any errors found within a reasonable timeframe. Nevertheless, Orchestrator does not guarantee that services are always error-free or function flawlessly. Moreover, the system may become unavailable due to preventive, corrective, or adaptive maintenance or other forms of service, which Orchestrator will inform customers about in advance. Additionally, circumstances beyond Orchestrator\u2019s control may lead to service(s) unavailability. Orchestrator will make reasonable efforts to inform customers in advance in case any circumstances emerge and may affect the system\u2019s availability. However, the service level agreement does not apply in any of the following scenarios:<\/p>